Skip to main content

Personas: The Complainer

30 October, 2019

George
The Complainer
Age: 36

George does a decent enough job of painting, but it’s tough to assign him to a crew. You’ve got one supervisor and two technicians who have told you they just can’t take his negativity anymore. With George, the site’s always too hot, the customer is too demanding and the equipment problems are too much to handle. Somehow you’ve been able to look past it … until today, when you got the first calls from your customer’s neighbor demanding an explanation for the overspray covering their car. All signs point to George, yet he vehemently refuses to take responsibility for the mishap. How could you let this get so far?

Motivation:
This personality seems to thrive on negativity.

How he helps you:
Well, there’s a labor shortage and he is able to lift a paintbrush.

How you can help him:
Try to listen to George to see if you can get to the bottom of his concerns. Once you recognize those concerns can’t be addressed no matter how hard
you try, you can safely assume it’s not you, it’s him. Let him know the complaining must stop. Ultimately, you may find you’re helping everyone if you just let George go.

Goals:
To get a regular paycheck while doing the bare minimum.

Frustrations:
Team members who are always trying to pin problems on him. After all, it’s not his fault you’re always buying the cheapest equipment for your painters!

 

Not a Subscriber?? Subscribe to APC Today

Add new comment

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.

If cost and liability were not an issue, what's your one must-have at the company picnic?

Paintball Feld
39%
Axe Throwing
30%
10-Foot Nacho Trough
12%
Potato Salad
19%

Dang it's hot! Does your work vehicle have an orange water cooler?

Yes
22%
No
43%
It's not orange
35%

Did you work for a painting contractor prior to owning your company?

Choices

Why haven't you hired a business coach?

Not worth the money
30%
Too difficult to find a good one
19%
I don't need one
30%
I did hire one!
22%

Has OSHA ever inspected your jobsite?

Choices

Who Buys the Paint Brushes?

Choices

What's the most paint you've ever spilled?

Choices

Did you take a week-long (or longer) vacation this summer?

Choices

If you had to rename your company one of the following, which would it be?

Choices

You meet someone new, and they ask what you do. What do you say?

Choices

On the job site, my painters mostly listen to...

Choices

Which social media platform is most effective for marketing your business?

Choices
Post

The Dreaded Touch-up: How to Apply a Detective’s Eye to Faux Repairs

Touch-up projects—whether it’s integrating with another artist’s faux…

Read Now
Post

Remote Management

Read Now
Post

Jobsite of the Week - A. Allbright Painting

Read Now
Post

Contractor Spotlight Beautiful Bathrooms

Welcome to the world of high-end custom homes and one-of-a-kind…

Read Now
^