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Job Closeout Strategies

Painting contractors weigh in on how they ensure the job is done completely.

14 October, 2021

Q1: How do you check your work at the end of a project? 

Closing Out Jobs

Zachary Ausherman, Ausherman Painting, Mechanicsburg, PA 

Our proposals are very descriptive, so the crews know what to do where. We ask our customers to do a walk-through the night before our last day to make sure our work meets their expectations. Then we’ll ask them to walk around with the crew leader before the crew leaves on the last day to check again. 


I know a lot of contractors have the customers sign off, but we don’t do that. I want our customers to know that if they see something in a week or so, we have no issue coming back to tweak it for them. 

Eric Beaugh, Celeritous Services, Opelousas, LA 

A day or two before walk-through, we mark all touch-up spots with tape. It kills two birds with one stone; the client realizes we are aware of the spots and doesn’t bother us, and sometimes they will grab a roll of tape once we have left and mark spots, which again doesn’t interfere with our schedule. On really high-end jobs, I require each member of my crew to do a final walk-through and sign off on completion. It holds everyone responsible for anything missed—and no one wants to be the painter who didn’t do their job. 

With experience, you start to know where to look—for instance, the bottom side of the lower stringer of a fence. A newer painter won’t realize they missed that even though they ran some paint down there, but if you get down at ground level and look, you will see it. 

Rob Grant, Rob’s Painting and More, Moncton, NB

I usually have four painters on a crew, and when the project is complete, I switch them to areas that they were not painting to do a deficiency list. The list is then passed to the person who did the area. It’s also a good way to see how well each person pays attention to detail. In an average-sized room, if it takes more than 15 minutes to address issues, they do not get paid for it. In a 12' × 12' room, it should not take more than 15 minutes to address issues. 
When I go into a job, I document all issues from existing paint—we do not want to be held accountable for something someone else did. We take pictures and show the client prior to starting. 

Stacey Spear, S&S Painting, Mechanicsville, VA

 Throughout the job, the foreman has a checklist of what needs to be painted in each space. When the room is “complete,” our foreman and/or project manager goes around the painted rooms with a roll of blue tape. They mark anything they see that needs to be taken care of; then the painters fix it. Once that is completed, the room is then COMPLETE. We have found inspecting a room with tape instead of with paint in our hands helps us be more accurate with the inspection. 

Ryan Turry, Headwaters Painting, Minneapolis, MN 

  • We have a “post-project checklist” for the team to go through. 
  • We walk the room or area in both directions. 
  • The lead painter does a final walkthrough to spot any last items. 
  • We do a final walk-through with the client. 

I stress that the crew put themselves in the client’s shoes and take their time looking for things that would stand out. 
 

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If cost and liability were not an issue, what's your one must-have at the company picnic?

Paintball Feld
39%
Axe Throwing
30%
10-Foot Nacho Trough
12%
Potato Salad
19%

Dang it's hot! Does your work vehicle have an orange water cooler?

Yes
22%
No
43%
It's not orange
35%

Did you work for a painting contractor prior to owning your company?

Yes
61%
No
39%

Why haven't you hired a business coach?

Not worth the money
30%
Too difficult to find a good one
19%
I don't need one
30%
I did hire one!
22%

Has OSHA ever inspected your jobsite?

Yes
53%
No
48%

Who Buys the Paint Brushes?

We do...the company
69%
Our painters buy their own
31%

What's the most paint you've ever spilled?

Brush-full
12%
Gallon
54%
5 Gallons
23%
An Ungodly Amount
11%

Did you take a week-long (or longer) vacation this summer?

Yes
45%
No
44%
Not yet, but I'm gonna
11%

If you had to rename your company one of the following, which would it be?

Flapjack Painting
19%
Porkchop Painting
7%
Half Slab Painting
10%
Whole Hog Painting
64%

You meet someone new, and they ask what you do. What do you say?

I'm a painter
12%
I'm a contractor
5%
I'm a painting contractor
52%
I own a painting business
31%

On the job site, my painters mostly listen to...

Classic Rock
29%
Country
10%
Hip Hop
4%
Who knows. They got headphones
56%

Which social media platform is most effective for marketing your business?

Facebook
34%
Instagram
11%
LinkedIn
6%
I don't use one
49%

What do you drive for work?

Pickup Truck
51%
Van
28%
SUV
13%
Other
9%

How long ago did you redesign your company hat?

Choices

Do you have a spray booth?

Choices

If you've bought a used sprayer, was it a good decision?

Choices

Will your crews be working the week between Christmas and New Years?

Choices

Do you accept credit card payments from customers?

Choices

Will you be giving end-of-year bonuses (not gifts) this year?

Choices
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